Well defined collection strategy across 8 different regions

case-study-security-services
‚ÄúImplementing this solution was a real value-addition to existing business process.‚ÄĚ
Vice President, Operations
case-study-security-services

Client : UK based Multinational Security Services Company

Challenge

  • Business operations spread in 125 countries still wanted company global standards to be followed
  • Each region has different collection strategy working on different time zones, different servers, middleware, languages and terminology.
  • Cost of working capital was high
  • Huge Challenge to manage the Collections

Solution

  • Sailfin implemented Salesforce-based product: Order To Cash (OTC) to streamline the collection process that include:
  • Collections workbench & configurable treatment plans
  • Credit risk management, collaborative dispute resolution and exception processing
  • Options to delegate & escalate payment disputes
  • Executive dashboards with click through to the collector level
Industry: Security Services
sales Sales Cloud
services Service Cloud

2X

reduction in cost of working capital

  • Improved Collection Strategy
  • Comprehensive Reporting
  • Lower Credit Risks